Call Center Professional Certificate from University of Phoenix Online
- School: University of Phoenix Online
- Degree: Certificate
- Subject: Technology Certificates
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With the growing market in management and effective strategies for using call centers to sell, market and promote products and merchandise the need for trained professionals continues to grow. The call center professional certificate will allow students to learn the details of management of a call center, training staff, setting goals and measuring outcomes and success. Students will learn how to leverage through call center strategies, how to motivate and support staff, and how to oversee, troubleshoot and problem solve issues that may develop within the call center facility with regards to daily operation and management.
Courses will include human resource development, call center management, customer relationships and client development, operations and strategic management and planning. Upon graduation from the program students will be well equipment to work at management levels within the call center in any area, department or unit.